Privacy & Policy

1. Scope of our Service

Cloudy Matrix is ONLY a hotel ticket reseller. It does not operate hotel services of its own. Through the website we (www.tripinbd.com) provide an online platform through which all types of temporary accommodation (for example, hotels, motels, hostels and bed & breakfasts), can advertise their rooms for reservation, and through which visitors to the website can make such reservations.

Cloudy Matrix's advice to customers is to choose Hotel they are aware of and whose service they are comfortable with.

Cloudy Matrix' responsibilities include:

- Issuing a valid e-ticket (a ticket that will be accepted by the accommodation provider /hotel authority) for its' network of operations;
- Providing customer support and information regarding hotel room availability and purchase;

Cloudy Matrix' responsibilities do NOT include:

- The Hotel cannot provide all the facility as they provide there information at website
- accommodation provider /Hotel Authority cancel any declare package or discount
- accommodation provider /Hotel Authority cancel any offer due to unavoidable reasons 
- wrong Check in Check out time booking by user

(E) In case a booking confirmation sms gets delayed or fails because of technical reasons or as a result of incorrect ID / phone number provided by the user etc, a ticket will be considered 'booked' as long as the ticket shows up on the confirmation page of www.cloudy Matrix.com. If the sms is not received then please call our call center for confirmation.

(F) SMS service will not apply to customers purchasing tickets at the respective bus counter it will apply for purchase through online and our outlets and purchasing through call center..

* cloudy Matrix means to include cloudy Matrix.com, call center and its partner outlets. 

Cancellation & Amendment Policy :

o    If You cancel your Hotel booking within 72 hrs of checkin, Cancellation charges will be 100% Cost.

o    If You cancel your Hotel booking between 3 to 7 days of checkin, Cancellation charges will be 1 Night Cost.

o    If You cancel your Hotel booking before 7 days of checkin, Cancellation charges will be subject to the hotel policy.

o    For any cancellation or amendment, BDT.500/- will be charged as Cloudy Matrix processing fee, which will be in addition to the cancellation charges applied by the hotel.

o    Most hotels do not allow unmarried / unrelated couples to check-in. This is at full discretion of the hotel management. No refund would be applicable in case the hotel denies check-in under such circumstances.

Money back after successfully Cancellation

Only way to cancel is and money back is through our office back will be 24 banking hour after successfully Cancellation